Refund and return policy for digital products at Awan Digitals

Refund and Return Policy

Thank you for shopping with Awan Digitals. Please read this refund and return policy carefully before making a purchase. Because we sell digital products, this policy is different from a policy for physical goods, and by completing a purchase on our website you agree to the terms below.

1. Nature of Our Products

Awan Digitals sells digital products, including but not limited to:

  • Free and paid online courses
  • Premium tool subscriptions and license access
  • AI resources and productivity tools
  • Mods, web tools, and browser/software add-ons
  • Tech guides, tips, tricks, and exclusive digital resources

All items are delivered electronically (via download link, account access, activation key, or subscription access). No physical items are shipped, so there are no “returns” in the traditional sense — this policy governs refunds and cancellations only.

2. General Refund Policy

    Due to the instant and irreversible nature of digital delivery, all sales are final once a product has been delivered, downloaded, accessed, or activated, except in the specific situations described in Section 3 below.

    We encourage you to carefully review product descriptions, screenshots, requirements, and previews (where available) before purchasing.

    3. When You ARE Eligible for a Refund

      You may request a refund in the following cases:

      3.1 Non-Delivery of Product

      If you completed payment but did not receive access to the product (no download link, no activation, no account access) within 48 hours of purchase, and our support team is unable to resolve the delivery issue, you are entitled to a full refund.

      3.2 Defective or Non-Functional Product

      If the product you purchased is corrupted, incomplete, or fundamentally does not work as described (e.g., a broken download file, an inactive license key, or a subscription that cannot be activated), you may request a refund within 3 days of purchase, provided:

      • You report the issue with a clear description and, where possible, screenshots or screen recordings.
      • You allow our team a reasonable opportunity (up to 48 hours) to fix or replace the product before a refund is issued.

      3.3 Duplicate Purchase

      If you were accidentally charged more than once for the same product or subscription, the duplicate charge will be refunded in full once verified.

      3.4 Subscription Billing Errors

      If you were charged for a premium subscription after you cancelled it, or charged an incorrect amount due to a system error, the erroneous charge will be refunded.

      When You Are NOT Eligible for a Refund

        Refunds will not be issued in the following situations:

        • You changed your mind after purchasing.
        • You did not read the product description, requirements, or compatibility details before buying.
        • You purchased the wrong product or plan by mistake.
        • You have already downloaded, accessed, activated, or substantially used the course, tool, mod, or resource.
        • The issue is caused by your own device, internet connection, software conflicts, or failure to meet stated system requirements.
        • You violated our Terms of Use (e.g., account/license sharing, unauthorized redistribution) and your access was revoked as a result.
        • The free portion of a “freemium” product or free trial has already been used in full.
        • More than the applicable refund window (as stated in Section 3) has passed since purchase.
        • Custom, personalized, or one-time-activation digital goods (such as single-use license keys or personally issued invite links) once redeemed.

        5. Premium Tool Subscriptions

        For recurring premium subscriptions:

        • You may cancel your subscription at any time to stop future billing. Cancellation takes effect at the end of the current billing cycle — we do not provide prorated refunds for partial billing periods already in use.
        • If you cancel before a renewal date, you will retain access until the end of the paid period, but you will not be billed again.
        • Refunds for subscriptions are only issued under the conditions in Section 3 (non-delivery, technical defect, billing error).

        6. Free and Paid Courses

        • Free courses are provided as-is and are not eligible for any refund claims (there is no payment to refund).
        • Paid courses are eligible for a refund only under Section 3.2 (defective/non-functional access) and only if reported within 3 days of purchase and before significant course content has been completed/downloaded.
        • Certificates, downloadable course materials, and bonus resources, once accessed or downloaded, are considered “used” and are not refundable on their own even if the rest of the course is refunded.

        7. Mods, Tools, and Third-Party Licensed Resources

        Some mods, tools, or resources on this site may be built on or distributed under third-party terms (e.g., a modded app, a game modification, or a tool that relies on external services). For these products:

        • We guarantee the file/product works as described at the time of delivery.
        • We are not responsible for third-party platform changes, bans, patches, or updates that later affect functionality (for example, a game or app update that breaks a mod, or a third-party service changing its API/terms).
        • Refunds in such cases are handled on a case-by-case basis and are not guaranteed.

        8. How to Request a Refund

        To request a refund, please contact us within the applicable window using one of the following:

        WhatsApp: wa.me/+923445946617
        Email: awandigitals838@gmail.com
        WhatsApp Channel / Community: Join here
        All social & contact links: linktr.ee/awandigitals

        When contacting us, please include:

        1. Your order number / proof of purchase
        2. The email or account used for the purchase
        3. A clear description of the issue
        4. Screenshots or screen recordings, if applicable

        9. Refund Processing Time

        • Approved refunds are processed within 5–7 business days from the date of approval.
        • Refunds are issued to the original payment method used at checkout, unless otherwise agreed.
        • Processing times to reflect in your account/bank/wallet may vary depending on your payment provider and are outside our control.

        10. Chargebacks and Disputes

        Before filing a chargeback or payment dispute with your bank or payment provider, please contact us directly — most issues can be resolved faster this way. Filing a chargeback without first contacting our support team may result in suspension of your account and access to purchased products, in accordance with our Terms of Use.

        11. Changes to This Policy

        We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website and purchase of products after changes are posted constitutes acceptance of the revised policy.

        12. Contact Us

        If you have any questions about this Refund and Return Policy, reach out to us:

        WhatsApp: +92 344 5946617
        Email: awandigitals838@gmail.com
        Website: awandigitals.me
        All Links: linktr.ee/awandigitals