Privacy Policy
Awan Digitals (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have when you visit or purchase from https://awandigitals.me/ (the “Site”).
By using our Site, purchasing our products, or contacting us via WhatsApp, email, or social media, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: name, username, email address, and password when you register for an account.
- Order and billing information: name, email, billing address, and payment details when you purchase a course, subscription, tool, or resource.
- Communication information: any details you share with us via WhatsApp, email, contact forms, or social media (e.g., support requests, refund requests, feedback).
- Course/subscription activity: progress, downloads, or access logs tied to your account, used to deliver and manage your purchases.
1.2 Information Collected Automatically
When you visit our Site, we (and our service providers) may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, referring URLs, and click activity
- Cookies and similar tracking technologies (see Section 5)
1.3 Information From Third Parties
- Payment processors (e.g., JazzCash, Easypaisa, Stripe, PayPal, or other gateways we use) may share transaction confirmation data with us, such as payment status and a masked reference number. We do not collect or store your full card, bank, or wallet account numbers — these are handled directly by our payment processors.
- WhatsApp: If you message us via WhatsApp (wa.me) or join our WhatsApp Channel, WhatsApp’s own privacy policy governs how that platform handles your data; we only see the messages/number you use to contact us.
- Social platforms: If you interact with us on Facebook, Instagram, X, or GitHub, those platforms’ privacy policies also apply to that interaction.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process orders, subscriptions, and payments
- Deliver digital products (download links, license keys, course access, subscription activation)
- Respond to support requests, refund requests, and general inquiries
- Send order confirmations, delivery details, and essential account notifications
- Send optional updates about new courses, tools, mods, offers, or tech tips — only if you opt in
- Improve our Site, products, and user experience
- Detect, investigate, and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Legal Basis for Processing (Where Applicable)
Where required by law, we process your personal data on the following bases:
- Consent — for optional marketing communications and non-essential cookies.
- Contract performance — to process your orders and deliver purchased products.
- Legitimate interest — to secure our Site, prevent fraud, and improve our services.
- Legal obligation — to comply with applicable tax, accounting, or regulatory requirements.
4. How We Share Your Information
We only share your information with:
- Payment processors — to complete transactions securely.
- Website hosting and infrastructure providers — to operate the Site (e.g., WordPress/WooCommerce hosting, email delivery services).
- Analytics providers (e.g., Google Analytics or similar), where used, to understand Site traffic and usage patterns.
- Legal authorities — if required by law, court order, or to protect our rights, users, or the public from harm, fraud, or illegal activity.
- Business transfers — if Awan Digitals is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
We do not share your data with third parties for their own independent marketing purposes without your consent.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Keep you logged in and remember your cart/checkout details
- Understand how visitors use the Site (analytics)
- Improve Site performance and personalize content
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as staying logged in or completing checkout smoothly.
If we use third-party advertising or analytics cookies (e.g., Google Analytics, Meta Pixel), those providers may also collect data according to their own privacy policies.
6. Data Retention
We retain your personal information for as long as:
- Your account remains active, or
- Needed to fulfill the purposes described in this policy (e.g., order records, tax/accounting requirements), or
- Required by applicable law.
You may request deletion of your account and associated data at any time, subject to Section 9 below.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information, including secure hosting, encrypted checkout (via our payment processors), and restricted access to customer data. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
If you believe your account or data has been compromised, please contact us immediately (see Section 12).
8. Children’s Privacy
Our Site and products are not directed at children under 13 (or the minimum age required by your local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (“right to be forgotten”)
- Withdraw consent for marketing communications at any time (via the unsubscribe link in emails or by contacting us directly)
- Object to or restrict certain processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
10. Third-Party Links
Our Site may contain links to third-party websites, tools, mods, or services (including our own social media, WhatsApp Channel, and Linktree page). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external site you visit.
11. International Users
If you are accessing our Site from outside Pakistan, please note that your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate. By using our Site, you consent to this transfer of information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us via:
WhatsApp: +92 344 5946617
Email: awandigitals838@gmail.com
WhatsApp Channel: Join here
All Links: linktr.ee/awandigitals
Website: awandigitals.me
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.